南通五山机床有限公司
服务承诺
1．保证出厂产品达到合格证要求，且性能可靠，机床自开机调试合格之日起12个月免费包修。
Ensure the manufactured products meeting the requirements of Certificate with reliable performance, and 12 months of free warranty for machine tools since the date passing the startup debugging.
2．在用户使用过程中，发现故障问题或用户要求开机调试，在接到用户反馈信息的4小时内响应，初步判断故障原因，电话联系用户是上门服务还是电话指导用户自行解决。
During the process of use, when users find failures or users require startup debugging, response within 4 hours after receiving the feedback information of users. Initially determine the cause of failure, then contact users by telephone to provide on-the-spot service or guide users to solve.
3．在产品包修期内，凡需上门服务的省（市）内用户（含驻外办事处所在省）24小时以内到达，用户有特殊需求的可以协商，其他省市力争48小时以内到达。
Within product warranty period, the users in the province (city) (including the provinces where the offices abroad are) requiring on-the-spot service shall arrive within 24 hours. In case of special needs required by users, it can be negotiated. For other provinces and cities, strive to arrive within 48 hours.
4．机床售出后用户终身享有维修维护及平价配件供应。
The users shall enjoy lifelong maintenance and spare parts supply at fair price after sales of machine tools.
5．我公司不定期安排人员对产品进行质量跟踪，无论包修期内还是包修期外，用户将享受我公司额外服务。
Our company will from time to time arrange people to carry out quality track to the product, and the users will enjoy the additional services of our company either in warranty period or beyond warranty period.
用户服务客户投诉热线:0513-86213002
User Service Customer Complaint Hotline: 0513-86213002
传 真: 0513-86213002
Fax: 0513-86213002
本售后服务承诺解释权归南通五山机床有限公司
